Privacy Policy hotlive51 — Member Personal Data Protection

Welcome to the hotlive51 Privacy Policy. This document is the official statement on how the hotlive51 platform — accessible at hotlive51.pro — handles personal information provided by members and visitors while using our services.

Hotlive51 is an online gaming platform offering a wide range of entertainment options including slots, fish shooting games, bingo, sports betting, and more. In operating these services, we need to collect and process certain personal data to ensure a smooth, secure, and enjoyable experience for all our members in Malaysia.

This Privacy Policy applies to all services, websites, mobile applications, and communication channels operated by hotlive51. It describes:

• The types of personal information we collect from you.
• The purpose and legal basis for processing your personal data.
• The parties who may receive your personal data and under what circumstances.
• The period for which we retain your personal data.
• Your rights regarding your personal data and how to exercise them.
• How to contact us if you have any questions or concerns.

Hotlive51 takes data protection responsibility very seriously. We are committed to complying with all applicable data protection laws, including Malaysia's Personal Data Protection Act 2010 (PDPA), and managing your personal data with full transparency and integrity.

We collect various types of personal information from you through different channels. The following is a detailed description of the data we collect and how it is obtained:

2.1 Information You Provide Directly

2.2 Information Collected Automatically

When you use the hotlive51 platform, our systems automatically collect certain technical information required to ensure the service runs smoothly and securely:

• Device Data: Device type, model, operating system, browser version, screen resolution and unique device identifier.
• Network Data: IP address, internet service provider (ISP) name, geographic location (city/state level).
• Activity Data: Pages visited, session duration, games played, betting history, clicks and interactions within the platform.
• Cookie Data: Session information, user preferences and analytics data collected via cookies and related tracking technologies.

Hotlive51 uses collected personal data for legitimate and specific purposes. We will not process your data for any purpose incompatible with the original purpose of collection without first obtaining your consent.

Primary Purpose of Data Processing:

• Member Account Management: Creating, maintaining and protecting your account on hotlive51, including ensuring you can log in securely and access all platform features.
• Financial Transaction Processing: Processing deposits, withdrawals and other financial transactions quickly and securely using the various payment methods available in Malaysia.
• Regulatory Compliance: Meeting applicable legal and regulatory requirements, including KYC compliance, AML (Anti-Money Laundering) obligations and prescribed reporting duties.
• Platform Security: Identifying and preventing fraud, money laundering, account misuse, suspicious activity and other security threats.
• Service Improvement: Analysing usage patterns to improve platform design, introduce new features and deliver a better user experience.
• Service Communications: Sending important notifications relating to your account, including transaction confirmations, security alerts and policy updates.
• Marketing and Promotions: Sending information about relevant special offers, bonuses and the latest promotions — subject to your communication preferences.
• Customer Support: Efficiently and effectively resolving enquiries, complaints and technical issues you encounter.

Hotlive51 understands that your trust is our most valuable asset. We do not sell, rent, or share your personal data with third parties for their own marketing purposes. However, there are certain situations where we need to share your information with trusted parties:

4.1 Third-Party Service Providers

We work with carefully selected third-party service providers to support the operation of our platform, including:

• Payment Processor: Local Malaysian banks, digital wallet operators (Touch 'n Go, GrabPay, Boost), and payment gateways required to process your financial transactions.
• KYC Service Provider: An identity verification company that assists us in carrying out the KYC process in line with compliance requirements.
• Game Provider: Game software providers such as Pragmatic Play, PG Soft, and Spadegaming that power the games on our platform.
• Analytics Services: Analytics platforms that help us understand usage patterns and improve our services.
• Cybersecurity Services: A security firm that helps us detect and prevent fraud and cyber threats.

All third-party service providers are required to comply with strict privacy standards and may only use your data for the agreed service purposes.

4.2 Disclosures Required by Law

Hotlive51 may be required to disclose your personal information to the following parties when mandated by law or court order:

• Malaysian law enforcement authorities.
• Financial and anti-money laundering regulatory authorities.
• A court or tribunal of competent jurisdiction.
• Government agencies with legal authority to request such information.

The security of your personal data is the top priority of hotlive51. We implement multiple layers of technical and organisational protection to ensure your data is safeguarded against unauthorised access, use, disclosure, alteration or destruction.

Technical security measures we implement:

• End-to-End Encryption: All communications between your browser and hotlive51 servers are secured by TLS 1.3 protocol with AES-256-bit encryption.
• Database Security: All data is stored in encrypted databases with strict role-based access controls.
• Two-Factor Authentication (2FA): Additional security features are available to protect your account from unauthorized access.
• 24/7 Monitoring: Continuous security monitoring systems to detect and respond to any threats in real time.
• Regular Security Audits: Penetration testing and independent security audits are conducted regularly by third-party security experts.
• Data Backup: Member data is automatically backed up and stored in a secure location to ensure service continuity.

Data Retention Period:

Hotlive51 retains your personal data for as long as your account is active or as long as needed to provide services to you. Following account closure, we may be required to retain certain data for a period defined by law, namely:

• Financial transaction records: Minimum 7 years in line with AML compliance requirements.
• KYC records and identity verification: Minimum 5 years after account closure.
• Customer support communication logs: 2 years from the date of last interaction.
• Anonymized analytics data: No defined retention period (as individuals cannot be identified).

Hotlive51 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: These cookies are required for the basic functions of the platform, such as maintaining your login session and ensuring transaction security. They cannot be disabled.
• Performance Cookies: Helps us understand how members use our platform by collecting anonymised statistical information. This data is used to improve platform performance and functionality.
• Functional Cookies: Allows the platform to remember your preferences such as language, display settings and game preferences to deliver a more personalised experience.
• Analytics Cookies: We use analytics tools to understand aggregate traffic patterns and user behaviour for the purpose of continuous platform improvement.

You can manage cookie usage through your web browser settings. However, disabling certain cookies may affect the functionality and your experience on the hotlive51 platform. Please refer to your web browser's help section for more information on how to manage cookies.

As a hotlive51 member and data subject under Malaysian data protection law, you have certain rights regarding your personal data. hotlive51 is committed to facilitating the exercise of these rights in a straightforward and transparent manner.

• Right of Access: You have the right to obtain a copy of the personal data we hold about you, including information on how that data is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data. You may also update your personal information through your account settings at any time.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. Please note that this right may be limited by our legal compliance obligations.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while we are verifying the accuracy of that data.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, machine-readable format.
• Right to Withdraw Consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the validity of processing carried out prior to withdrawal.

Hotlive51 is a gaming platform intended solely for individuals aged 18 years and above. We do not intentionally collect, process, or store any personal data from children or minors under the age of 18.

If we find that we have collected personal data from a minor without appropriate verification, we will immediately take the following steps:

• Suspending the relevant account and investigating the case.
• Deleting all related personal data from our systems.
• Holding all funds in the account until satisfactory age verification can be provided by a lawful guardian.
• Reporting the case to the relevant authorities if necessary.

Hotlive51 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to our services. All amendments take effect immediately upon publication on this page.

For material changes, we will notify you through one or more of the following methods:

• Notices prominently displayed on the hotlive51 platform's home page.
• A notification email will be sent to the email address registered to your account.
• In-platform notifications while you are logged in.
• Updates are reflected on the date shown in the "Last Updated" field at the top of this page.

Your continued use of the hotlive51 platform after any amendments to this Privacy Policy take effect will be considered your acceptance of the revised terms. It is your responsibility to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the hotlive51 data protection team is ready to assist you.

You may reach us through the following channels:

• Privacy Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the live chat icon on the platform.
• FAQ: For frequently asked questions about privacy, please refer to the FAQ us.

We are committed to responding to all privacy-related enquiries within 3 working days. For more complex complaints requiring thorough investigation, we will keep you informed of the case progress within 30 working days.

If you believe we have not addressed your concerns satisfactorily, you have the right to lodge a complaint with the Personal Data Protection Department of Malaysia or the relevant regulatory authority in your country.